When your baby is in her crib or bassinette and you want to make sure that you hear every peep or coo, a baby monitor makes this possible. If you own a Summer Infant audio or video monitor, the company provides detailed instructions and product support for consumers. Troubleshoot your Summer Infant baby monitor according to manufacturer guidelines to resolve any product issues.
Check the connections of both the transmitter and receiver units. Ascertain that the units are plugged in and turned on. Ensure that the outlet is working properly, if necessary, by plugging another appliance or device into the outlet to see if it works.
Recharge the receiver unit if it beeps to indicate a low battery. The unit will continue to beep until you plug it in to recharge the battery. Battery charging takes between four and five hours.
Turn up the volume of the receiver unit to ensure that you can hear sounds from the transmitter unit.
Adjust the position of the two monitor units if you hear squealing feedback in the receiver unit. Feedback indicates that the units are too close together, so move one or both units to increase the distance between them.
Move the receiver unit closer to the baby unit if reception is weak or nonexistent. The receiver unit should emit warning beeps when the two units are out of range to alert you to this issue. The warning beeps will stop when the units are within proper range.
Pair the units again to resolve issues. Turn off the transmitter unit and turn on the receiver unit. Press the "Vol +" and "Power" buttons on the receiver unit simultaneously for four seconds. You will hear a beep and see a red flashing light. Turn on the transmitter unit within 20 seconds and you will hear one beep from the receiver unit to indicate successful pairing.
Check the connections of both the camera and handheld units. You must plug in both units and turn them both on. Ensure that the outlet is working properly, if necessary, by plugging another appliance or device into the outlet to see if it works.
Recharge the handheld unit if it beeps to indicate a low battery. The unit will continue to beep until you plug it in to recharge the battery. Battery charging takes between four and five hours. Battery life should last approximately six hours.
Turn off the handheld unit, remove the battery, reinsert it and turn the handheld unit back on. Rebooting the handheld unit can resolve sound issues, including feedback.
Check the volume of the handheld unit to ensure it’s turned high enough to emit sounds.
Move the handheld unit further away from the camera unit if you hear feedback.
Press the “video on/off” button at the top of the handheld unit to resolve picture issues. Once it's in video mode, check for items that could be blocking the camera. Move items, if necessary.
Resolve issues with picture clarity by moving the handheld unit closer to the camera unit. Check the vicinity of the handheld unit to make sure other electronic devices are not near it. Move these devices, if possible.
Pair the units again to resolve issues. Place both units together in the same location and turn both units on. Press the “OK/Menu” button on the handheld unit. Press the “up” arrow on the handheld unit and select “Add Cam.” Press the “OK/Menu” button again. Press the “Code” button on the camera within 20 seconds. The green power light on the camera will flash and then turn to a solid light after successful pairing. You should see images on the handheld unit, taken with the camera.
Call Summer Infant at 800-268-6237 for additional product support.